Tire and Battery Service Advisor

Overview

Position Summary...

• Be a Team Member:
  Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentor new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training; adapts to new tools and encourages others to use them.
• Be an Owner:
  Communicates equipment, tools, and supplies needs; leads tracking and monitoring of returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audit, safety and compliance standards; reports concerns; completes paperwork, logs, and documentation; ensures merchandise is packaged, labeled, and stored per company policies; identifies member needs, assists with purchasing decisions, and resolves issues and concerns.
• Be a Talent Ambassador:
  Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing and inspiring others, and fostering respectful, supportive, and team-oriented work style; understands roadblocks and assists in training team members.

• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities and deadlines; communicates progress and information; determines and recommends improvements; adapts to change and feedback.
• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; fosters a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
• Respect the Individual:
  Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster the culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by positively impacting associates, customers, members, and the world.
• Act with Integrity:
  Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information, balances short- and long-term priorities, and considers how one’s work impacts the team’s ability to deliver for all stakeholders.

• Strive for Excellence:
  Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience.
• Strive for Excellence:
  Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave,…