Manager In Training Centralia, IL

Job Title: Manager in Training
Department: Operations
FLSA Status: Non-Exempt
Reports To: Store Manager

HB: 00154 Centralia, Illinois (Fairview Park Plaza)
$17.50 - $17.50 per hour

The Manager in Training assists the Store Manager with overall operations and administrative duties. They possess knowledge of each product area or department in the store and help determine methods and approaches necessary to accomplish the store’s goals and initiatives. They uphold policies, procedures, and standards listed in the visual manual and fully promote each sale and/or promotion. As an ambassador of Hibbett I City Gear, they create a unique customer experience that helps acquire and retain long‑time customers.

The Manager in Training is passionate about giving outstanding customer service and promoting the merchandise in stores. They assume supervisory control in the Store Manager’s absence and are trained in the Store Manager’s responsibilities.

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervise employees in the absence of the Store Manager. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player passionate about outstanding customer service and selling merchandise.