Account Representative

Account Representative - (Midwest Region, Remote) Reporting to the Sales Director

The Account Representative will lead all direct sales activities within an assigned Midwest regional territory. This role is critical in driving growth in our Poly and Water-based coated board to service folding carton, corrugated, and other markets requiring deep customer engagement, strong business acumen, and the ability to translate customer needs into highvalue packaging solutions.

You will be responsible for building and executing account strategies, expanding multi-level relationships, and identifying opportunities aligned with our capabilities in Poly and Water-based coated board to service folding carton, corrugated, and other markets. Success in this role requires consistent territory travel, disciplined use of sales systems, and strong analytical skills to ensure accurate and actionable forecasting.

• Provide insights to Marketing to support strategic planning initiatives; ensure account plans align with broader divisional strategies and market positioning.
• Implement, monitor, and refine account plans to maximize effectiveness, growth, and customer value.
• Develop and manage a territory sales funnel focused on new folding carton business opportunities.

• Establish and maintain multi-level customer relationships
  , ensuring regular engagement with decision-makers, influencers, and operational contacts.
• Conduct ongoing discovery to understand customer operations, challenges, and packaging needs - identifying what constitutes true value for each customer.
• Promote new product innovations, service offerings, and potential applications for our folding carton capabilities.
• Maintain a disciplined call plan and adjust based on market conditions, customer needs, and growth objectives.

• Monitor customer facilities for activity such as expansions, closures, equipment investments, business shifts, and volume changes.
• Maintain detailed customer profiles, including share of business, product specifications, pricing, competitor activity, and performance metrics.
• Identify prospective accounts and support acquisition‑oriented discussions where appropriate.

• Maintain current information regarding gross margins
  , competitive pricing benchmarks, and cost drivers in the folding carton industry.
• Make informed pricing recommendations aligned with margin targets, value propositions, and competitive positioning.
• Use CRM systems and reporting tools rigorously to deliver accurate sales forecasting, funnel analysis, and territory performance reporting
  .
• Leverage data to identify trends, refine strategies, and drive accountability within the sales cycle.

• Provide consistent, high‑quality reporting on account activity, customer updates, and progress against account plans.
• Partner with internal teams—Operations, Customer Service, Engineering, and Marketing—to bring forward customer‑driven solutions.
• Communicate critical account information to the organization to support operational readiness and strategic alignment.

• This role requires significant regional travel: approximately 3 nights per week
  .
• Candidates must be comfortable managing a remote territory and maintaining an in‑person presence with customers across the Midwest region (Chicago, Indiana, Ohio) on a regular basis.

• A 4‑year college degree
  .
• 3+ years of experience in folding carton manufacturing, corrugated packaging, or industrial B2B manufacturing environments.
• Demonstrated success in sales prospecting, new business development, and territory growth
  .
• Proven ability to manage complex sales development cycles and multiple concurrent customer projects.
• Familiarity with folding carton design, converting processes, food service/CPG packaging requirements, and paperboard substrates.
• Strong discipline with CRM tools, sales reporting systems, and data analysis to support accurate forecasting and strategic planning.
• Excellent communication,…