Account Manager

Reporting Structure

Reports To:

Customer Retention Leader

The Account Manager will be responsible for driving revenue growth by proactively managing and retaining relationships with existing mid‑sized customers within an assigned territory. The Account Manager will achieve this by increasing penetration of LRS’s full suite of services, fostering long‑term customer loyalty, and negotiating profitable service agreements.

• Maintain and grow existing customer relationships by providing exceptional service and building long‑term loyalty.
• Utilize Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
• Effectively communicate LRS’s value proposition and unique selling points to close business and overcome objections.
• Negotiate, update, and renew customer service agreements for account profitability.
• Stay current on market and competitive trends to anticipate customer needs.
• Meet regularly with sales leadership to review activity and opportunities.
• Develop industry and company knowledge for targeted revenue growth.
• Support company pricing initiatives by proactively communicating with customers.
• Respond swiftly to cancellation requests and maintain accurate customer information and contract expiration dates.
• Collaborate with the Operations team to address customer service issues.
• Build relationships by participating in company events and industry networking opportunities.

• High school diploma.
• Valid driver’s license.
• Ability to travel as required.

• Bachelor’s degree.
• 1 year of experience in account management, sales, or customer service, ideally in the waste or a business services industry.
• Proven history of exceeding sales targets and building strong customer relationships.
• Excellent communication, negotiation, and people skills.
• Proficient in Salesforce or similar CRM platform and MS Office Suite.
• Self‑motivated, organized and detail oriented with a strong work ethic.
• Strong analytical and problem‑solving skills.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• Must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

$50k to $60k plus uncapped commission