Client Services Representative - IL

## Client Services Representative - IL應徵remote type:
On-Site (5 days) locations:
威洛布魯克,伊利諾伊州time type:
全職posted on:
今天刊登job requisition :
JR-6648成為我們使命的一份子!作為全球領先的企業,致力於為建築、住宅及交通運輸創造舒適、永續且高效的氣候解決方案,我們有責任將地球放在首位。對於 Trane Technologies 及旗下業務,包括 Trane 和 Thermo King,永續發展不僅是我們的經營方式,更是我們的核心事業。你是否敢於直面世界的挑戰,並看見具有影響力的可能性?你是否希望為創造更美好的未來貢獻一己之力?如果你的答案是肯定的,我們誠摯邀請你加入我們,一同勇敢挑戰永續世界的無限可能。了解我們為你量身打造的福利,助你在工作與生活中蓬勃發展。我們勇往直前。工作地點:

On-Site (5 days)
** What's in it for you:
** As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services.

Collaborates with cross-functional teams including billing, Service, Contracting and Sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client’s facilities.
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* What you will do:

*** Responsible for client satisfaction, retention, and growth for assigned portfolio.
* Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.
* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
* Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
* Responsible for facilitation of the Service Linkage program.
* Attends sales and client support development trainings.
* Attends sales meetings.
** What you will bring:
*** A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
* Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
* Knowledge of HVAC Systems is a plus.
* Must be able to handle high-stress situations.
* Must be able to communicate effectively in person, by phone and through written communication.
* Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
* Proficient in Microsoft Office applications, particularly Excel and Word年度基本薪資範圍或時薪基本薪資範圍:$61,496.66 - $89,424.99薪酬類型Salary符合獎勵資格Yes符合銷售佣金資格No免責聲明:我們致力於為此職位提供具競爭力的薪酬,並根據多項因素量身訂做。實際薪酬將取決於資歷、績效、地理位置、學歷、經驗、出差需求及工會身份等要素。我們的薪酬範圍通常以該國的全國平均水平為基準。此外,福利內容可能會因地區、業務屬性、工會參與及員工身份而有所不同。**在工作和家庭中茁壯成長:*** 福利從第一天起就生效,適用於您和您的家人,包括健康保險和全面健康計劃,並提供豐厚獎勵——我們敢於關心!* 家庭建設福利包括生育保障以及收養/代孕協助。
* 401K 配對高達 6%,外加額外 2% 核心貢獻 = 公司貢獻最高可達 8%。* 帶薪休假包括 15 天年假、9 天帶薪假日、3 天浮動假日、病假,以及額外選項以支持志願服務和育嬰假。* 通過公司課程提供教育和培訓機會,包括學費援助和學生貸款支持。免責聲明:福利提供可能因集體談判協議及地方/州法規而異  安全敏感職務No公司將特定職位指定為安全敏感職位。安全敏感職位可能需要您通過額外的藥物篩檢。我們提供具競爭力的薪酬以及完善的福利和相關計劃。我們是一家提供平等就業…