Family Service Counselor - Inside Sales Representative

Family Service Counselor - Inside Sales Representative

Carriage Services is an equal opportunity employer.

Salary: $18 per hour with commissions/bonus. 8-week paid training hourly rate + commissions/bonus.

Job Type: Full-Time

Location:

Riverside Cemetery, Montgomery, IL.

• Inside sales role with leads provided via walk-in traffic & inbound calls.
• Assist families with funeral selections and attend services.
• Maintain honesty, integrity, and quality at all times.
• Top Family Service Counselors earn six-figure incomes.

• Establish a professional relationship with client families to ensure all needs are met.
• Represent the company in a professional and caring manner.
• Provide tours and guide families that visit the cemetery locations.
• Attend services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Complete required paperwork, ensure proper interment verification process, and conduct blind checks, ensuring compliance with all relevant state and industry regulations and company policies.
• Develop new prospects and community-based contacts.
• Make presentations at the business location, client family homes, and public community events highlighting merchandise, services, and pre-need arranging benefits.
• Maintain positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for families.
• Actively participate in all required location and company training initiatives.
• Report all progress to the Sales Manager (or Unit Leader) as directed.
• Schedule and conduct aftercare appointments to ensure client family satisfaction and obtain referrals.
• Identify and remedy all hazards at the location and on grounds.

• High school diploma or equivalent required; some college or college degree preferred.
• Proven track record in inside sales and outside sales production strongly preferred.
• May require possession (or ability to obtain) of an insurance license as required by applicable law.
• Valid driver’s license in good standing and acceptable driving record.