Customer Service & Estimator Representative

Position Summary

We are seeking a driven and customer-focused Customer Service & Estimator Representative to support frontline customer engagement and commercial project estimating. This hybrid role delivers exceptional customer experiences while driving residential and commercial sales growth through accurate estimating, relationship building, and project coordination. It offers opportunities for growth into sales or leadership.

• Deliver outstanding service via phone, email, and in‑person interactions.
• Support walk‑in customers with counter sales and product guidance.
• Process orders, transactions, and customer data in ERP/CRM systems.
• Handle customer inquiries, resolve issues, and maintain strong relationships.
• Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.
• Identify sales opportunities and contribute to revenue growth.

• Prepare estimates by reviewing blueprints, specifications, and project documents.
• Perform lumber, siding, and roofing take‑offs and calculate material requirements using Plan Swift.
• Develop and submit accurate project quotes and proposals.
• Track and follow up on bids, documenting outcomes and identifying improvement opportunities.
• Build relationships with general contractors, end users, and institutional clients.
• Conduct site visits to verify conditions impacting project scope.
• Prepare submittals for approval by architects and project owners.
• Order, track, and manage materials for awarded projects and secure competitive pricing with vendors.

• Grow residential and commercial sales within the company’s footprint.
• Partner with internal sales teams to close project opportunities.
• Share market insights and identify opportunities for product line growth.
• Maintain strong relationships across departments and with external stakeholders.

• 1–2+ years of customer service, sales support, or estimating experience.
• Experience reading project plans, blueprints, or construction specifications (preferred for estimating portion).
• Strong communication and interpersonal skills.
• Experience with CRM and/or ERP systems.
• Ability to multitask, prioritize, and meet deadlines.
• Self‑motivated with strong organizational skills.
• Valid driver’s license with reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Ability to pass background check and drug screening.

• Experience in building materials distribution or construction industry.
• Knowledge of estimating software (Plan Swift) and take‑off processes.
• Proven track record in sales or customer relationship management.
• Bilingual (English/Spanish) preferred.
• Associate’s or bachelor’s degree in business, communications, or related field.
• Strong analytical skills with the ability to interpret sales and project data.
• Adaptability & continuous learning mindset.

• Customer Focus & Relationship Building
• Sales Acumen & Business Development
• Estimating Accuracy & Attention to Detail
• Communication & Collaboration
• Problem Solving & Critical Thinking
• Time Management & Organization
• Adaptability & Continuous Learning
• Integrity & Team‑Oriented Mindset

Primarily office‑based; extended periods of sitting or standing. Frequent computer and phone use. Occasional lifting up to 20 lbs and site visits. Quick‑paced, deadline‑driven environment requiring strong multitasking skills. Reasonable accommodations available per ADA standards.

• Competitive weekly/bi‑weekly pay with discretionary bonuses.
• Hourly associates may be eligible for overtime, performance‑based bonuses, commissions, car allowance or automobile and fuel program, and travel expense reimbursement.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, vision, and flexible spending accounts.
• Company‑paid life insurance and short‑term disability (optional long‑term disability and additional life insurance available).
• Paid parental leave and other paid benefits.
• Safety program with bonuses for drivers and referral bonuses.

Lumber Suppliers – Champaign, 211 S Staley Rd, Champaign, IL 61822

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, we provide job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, or genetic information. We offer reasonable accommodations to qualified applicants with disabilities upon request.

All employment offers are contingent upon successful background check and drug screening as permitted by law.