Senior Relationship Banker - Sales Advisor | Kirby

Position Summary The Senior Relationship Banker, Retail Sales Advisor is a sales trainer and expert in the sales process within their region. The Advisor role requires extensive knowledge of banking products, services, and customer relationship management and is expected to handle the most complex transactions, provide leadership assistance within the branch, and drive sales and operational excellence. This position contributes to branch performance and ensuring adherence to compliance and operational standards.

Duties & Responsibilities Sales Advisor Coordinate and deliver sales training to front line associates during onboarding.

Serve as a subject matter expert on handling complex sales scenarios, client interactions, and navigating objections.

Ensure sales practices are administered consistently and in accordance with sales training.

Manage the effective usage of CRM tool by frontline associates within region.

Identify bottlenecks in the sales process and recommend improvement for enhanced sales performance.

Customer Service & Relationship Management Provide exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.

Serve as the primary point of contact for high-net-worth individuals or business customers, offering tailored financial solutions.

Build and maintain strong, long-term customer relationships by identifying needs and recommending appropriate banking products and services.

Sales & Cross-Selling Identify opportunities to enhance customer portfolios by cross-selling additional products or services based on financial need.

Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.

Lead efforts to develop new growth opportunities and improve branch performance through community engagement, marketing initiatives, and referrals to lines of business.

Account Management and Support Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.

Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.

Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing Process and assist with customer loan applications, including personal loans and home equity lines of credit.

Conduct initial loan screenings, gather necessary documentation, and work closely with loan offers or other departments to ensure a smooth loan approval process.

Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling Assist, as needed, with processing transactions.

Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.

Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.

Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship Mentor and develop junior Relationship Banker I and II staff, providing training on banking procedures, compliance, and customer service excellence.

Offer guidance and coaching to enhance the performance of branch staff, ensuring that all team members meet or exceed operational, sales, and customer service standards.

Lead by example in demonstrating a strong understanding of the bank’s products and services,…