Customer Service Representative - Building Products Estimating
Listed on 2026-09-25
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Sales
Construction Sales
Champaign, IL 61825
Applying to
Champaign, IL 61825
Position Summary
We are seeking a driven and customer-focused Customer Service & Estimator Representative to support both frontline customer engagement and commercial project estimating. This hybrid role plays a key part in delivering exceptional customer experiences while driving residential & commercial sales growth through accurate estimating, relationship building, and project coordination.
The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment—able to balance customer service responsibilities with technical estimating duties.
This role offers opportunities for growth into sales or leadership while embracing our “Make Money and Have Fun!” culture.
Key Responsibilities
Deliver outstanding service via phone, email, and in-person interactions.
Support walk-in customers with counter sales and product guidance.
Process orders, transactions, and customer data in ERP/CRM systems.
Handle customer inquiries, resolve issues, and maintain strong relationships.
Collaborate with sales, warehouse, and delivery teams to ensure accurate and timely fulfillment.
Identify sales opportunities and contribute to revenue growth.
Prepare estimates by reviewing blueprints, specifications, and project documents.
Perform lumber, siding, and roofing take-offs and calculate material requirements. Using our software (Plan Swift).
Develop and submit accurate project quotes and proposals.
Track and follow up on bids, documenting outcomes and identifying improvement opportunities.
Build relationships with general contractors, end users, and institutional clients.
Conduct site visits to verify conditions impacting project scope.
Prepare submittals for approval by architects and project owners.
Order, track, and manage materials for awarded projects.
Work closely with vendors to secure competitive pricing.
Business Development & Collaboration
Grow residential & commercial sales within the company’s footprint.
Partner with internal sales teams to close project opportunities.
Share market insights and identify opportunities for product line growth.
Maintain strong relationships across departments and with external stakeholders.
Reporting Structure
Reports to:
Branch Manager
Works cross-functionally with sales, warehouse, drivers,
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