Service Technician II

Champaign area!

We are seeking a Service Technician II to join our expanding U.S. field service team. As a Tech II, you will operate as an intermediate-level field technician, handling a wide range of HVAC/R service and refrigerant recovery tasks with growing independence. You'll be trusted to take on more complex service assignments-such as assisting with system retrofits or large-scale refrigerant projects-while often mentoring junior Tech I team members.

This role is ideal for a technician with 1-3 years of field experience who is ready to step into a more advanced, fully capable service role.

Key Responsibilities

• Independent Field Work: Perform routine service jobs, preventative maintenance, and refrigerant recovery operations with minimal supervision. Often serve as on-site lead when paired with a Tech I.
• Advanced Troubleshooting: Diagnose and resolve issues in chiller and refrigeration systems, including refrigerant leaks, component failures, and control system faults.
• Special Projects Support: Assist senior technicians with complex projects such as refrigerant retrofits or chiller decontamination, taking on substantial portions of the work.
• On-Site Coordination: Manage tools, materials, and refrigerant inventory for job readiness. Make field adjustments as needed and provide updates to the Service Manager or Lead.
• Mentorship: Train and guide Tech I team members on proper service procedures, troubleshooting, and safety practices.
• Customer Interaction: Communicate effectively with customers about service performed, provide clear updates, and ensure satisfaction before project completion.

Required Qualifications

• Experience: 1-3 years of HVAC/R field service experience, demonstrating independence and technical proficiency.
• Certifications:
• EPA 608 Universal Certification (required).
• OSHA-10 safety training (minimum; OSHA-30 preferred).
• Valid driver's license and ability to meet DOT requirements.
• Forklift certification (or ability to obtain).

• Technical Skills:
• Strong knowledge of chillers, refrigerant recovery units, vacuum pumps, and control systems.
• Ability to read wiring diagrams, manuals, and service bulletins.
• Proficiency with diagnostic tools and data interpretation.
• Comfortable using tablets/computers for service reporting and technical documentation.
• Soft Skills: Strong organizational skills, clear communication, problem-solving mindset, team orientation, and commitment to safety.
  
  Preferred Qualifications
• Technical training or degree in HVAC/R or related field.
• Manufacturer-specific service training (e.g., Carrier, Daikin, Trane).
• State HVAC technician license (where applicable).
• Advanced safety certifications (e.g., OSHA-30, HAZWOPER, First Aid/CPR).
• Experience with specialty refrigerants or large tonnage systems.
• CDL Class B with HAZMAT endorsement (a plus).
  
  Travel Requirements
• Up to 80% regional travel within assigned territory.
• ~20% national travel for larger projects.
• Frequent same-day travel and regular overnight stays required.
• Flexible scheduling, with overtime as needed to meet customer demands.