Community Assistant

Company:
Yugo USA
Community:
Burnham 310
Job Title:
Community Assistant
Position Type:
Part-time / Hourly / On-Site
Compensation: $15/hr

• Customer Service: Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Resident Support: Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.
• Leasing & Marketing: Play a significant role in the leasing and marketing process at the community. Responsibilities include outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits, and other elements of the sales process.
• Community Engagement: Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.
• Administrative Duties: Assist with administrative tasks such as managing resident inquiries, maintaining accurate resident records and documentation, supporting the coordination of room assignments, move‑ins, and move‑outs, and maintaining community bulletin boards, newsletters, and other communication channels.
• Safety and Security: Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly. Assist with emergency response and crisis management protocols.
• Team
  
  Collaboration:
  
  Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff members as needed.
• Participate in the “turn” process.
• Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

• Strong communication and interpersonal skills, with the ability to work with diverse groups of people.
• Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Knowledge of, or willingness to learn about, campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on‑call for emergencies.
• Current account is in good standing (if current resident).

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
• Interpersonal
  
  Skills:
  
  Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others’ ideas.
• Leadership: Exhibits confidence in self and others; inspires and motivates; effectively influences actions; accepts feedback; gives appropriate recognition.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity; gives and welcomes feedback; builds positive team spirit; supports others’ success.
• Diversity: Demonstrates knowledge of EEO policy; shows respect for cultural differences; educates others on diversity; promotes a harassment‑free environment.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect; accepts responsibility; follows through on commitments.
• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values.
• Attendance/Punctuality: Is consistently at work and on time; ensures coverage when absent; arrives at meetings punctually.

This position offers competitive compensation and opportunities for advancement and growth.

• Frequently required to stand.
• Frequently required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Occasionally exposure to outside weather conditions.
• The noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 25 pounds.