SSVF Case Manager

SSVF Case Manager – Supportive Services for Veteran Families (SSVF) Program

LOCATION/DEPT:
Supportive Services for Veteran Families (SSVF Program) – Champaign, IL

REPORTS TO:

SSVF Region 3 Supervisor

PEOPLE MANAGER:
No

FLSA CATEGORY:
Non-Exempt, Full Time

PAY GRADE: 205 – Grant Funded

PAY RATE: $19.97 - $23.96 Hourly

JOB SUMMARY

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
• Develop a case plan with the participant within one week of enrollment with specific short- and long-term goals, when needed.
• Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
• Provide participants with links to community services as needed.
• Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
• Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy
• Participate in housing searches and scheduling housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, intake, and enrollment activities.
• Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Provide resources and referrals as needed to Veterans and household members.
• Flex schedule to meet with full time employed Veterans during non-standard business hours.
• Ensure client confidentiality in accordance with established procedures and regulations.
• Performs other duties as assigned as related to the mission and goals of the SSVF Program.

• Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
• Provide electronic detailed case note records.
• Participate in quality assurance/CARF Task Force Group.

• Attend community meetings and Coordinated Entry By-Name-List reviews.
• Collaborate and communicate with Health Care Navigator, Legal Services and Financial Literacy staff for appropriate referrals and coordination of services.
• Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
• Communicate effectively with VA HUD-VASH and Salvation Army personnel.
• Attend weekly, monthly meetings and annual training events.

ADMINISTRATIVE EXPECTATIONS

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

EDUCATION:

Bachelor's degree in human services, social work or related degree preferred; significant related experience may be considered in lieu of a degree.

AN IN-DEPTH KNOWLEDGE OF VA PROGRAMS AND GUIDELINES.

AND/OR VETERAN STATUS

EXPERIENCE:

• Experience working in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
• Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.

SKILLS/ABILITIES:

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Knowledge of community resources and programs for persons experiencing homelessness and/or at risk of homelessness.
• Close…