Coordinated Entry Systems Coordinator

The Coordinated Entry System Coordinator impacts the direct success of a critical system in the Champaign County continuum of services for the homeless that ensures people and families experiencing or at risk of homelessness are quickly and fairly assessed for and referred to resources. This role will facilitate the Coordinated Entry System (CES) in partnership with Champaign County Continuum of Service Providers to the Homeless and the CES team, including:

• Entering, maintaining, and regularly reporting on CES data
• Recruiting, training, and supporting CES partner organizations
• Facilitating regular CES committee meetings
• Supporting grant applications and reports
• Developing expertise in CES, including ensuring alignment with Housing and Urban Development requirements and CSPH standards
• Increasing awareness and understanding of CES within the community through outreach
• Providing direct Coordinated Entry services (i.e., assessment and referral) to individuals and families.

• Bachelor’s degree in human services or related field and a minimum of three years of direct client service experience; combination of education, training, and experience in the field may be considered
• Ability to pass criminal background check.
• Strong background in customer service and human services with program’s target population. Preference given to those who have experience with homelessness/crisis intervention work.
• Ability to work outside of traditional business hours to accommodate program needs, including periodic early mornings, evenings, nights and weekends.
• Valid driver’s license and safe and reliable vehicle. Ability to transport clients using agency vehicles on occasion.
• Ability to visit clients in community-based sites in Champaign County (e.g., libraries, shelters, public building, etc.).
• Ability to follow program procedures while adjusting work style to meet the needs of the client.
• Demonstrate excellent organizational skills with experience accurately documenting services through case notes, maintaining spreadsheets, and managing competing priorities highly desired.
• Knowledge of housing continuums from shelter to home ownership in service area.
• Proficient basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.
• Knowledge of public assistance programs, including eligibility and application process.
• Ability to attend community meetings, provide program information at community meetings, and collect and share relevant meeting information with team.
• Demonstrate excellent listening skills, presentation and public speaking skills, and the ability to share information with diverse audiences.
• Strong interpersonal, written, and verbal communication skills and the ability to forge positive relationships with clients, co-workers, and colleagues.
• Ability to use organization and records management skills to manage all aspects of a client’s case, including tracking activities, updating records, monitoring outcomes, managing files and documents, and following all recordkeeping requirements.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.
• Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in file management and use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) to manage computer files, use databases, enter data, create spreadsheets, and prepare presentations.
• Ability to obtain program specific certification(s) within twelve months. This may include 40-hour domestic violence professional training.
• Ability to attend program meetings and/or training as required.

• Preferred: Knowledge of Coordinated Entry Systems and Continuums of Care.

• Competitive benefits, health insurance, dental insurance, retirement, high quality programming and great work environment!