Routing Leader- Foodservice

Company

Description:

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

Ensuring food service products are delivered safely, accurately, and on time to restaurant customers every day while balancing service, cost, productivity, and growth objectives.

The Routing Manager leads the strategy, execution, and continuous improvement of outbound delivery routing operations for a high-volume food service distribution center. This role is responsible for optimizing route performance, maximizing fleet and labor utilization, and ensuring exceptional customer service through efficient delivery planning and execution.

Partnering closely with Transportation, Warehouse Operations, Sales, and Customer Service, the Routing Manager develops routing strategies that support operational excellence, customer satisfaction, regulatory compliance, and profitable growth. This position combines leadership, transportation analytics, routing technology expertise, and hands‑on operational support to drive continuous improvement across the delivery network.

Success in this role is measured by on‑time delivery performance, route efficiency, transportation cost management, driver productivity, customer satisfaction, and the ability to support business growth while maintaining a safe and compliant operation.

• Lead, coach, and develop routing personnel through hiring, training, performance management, and career development.
• Establish clear performance expectations and accountability standards.
• Foster a culture of safety, execution, customer service, and continuous improvement.
• Serve as the routing subject matter expert for Transportation, Operations, Sales, and Customer Service teams.
• Partner with Distribution Leadership to support operational objectives and long‑term growth initiatives.

• Own daily and strategic planning of outbound delivery routes serving restaurant customers.
• Design and optimize route structures to improve service levels, fleet utilization, labor productivity, and transportation efficiency.
• Balance customer requirements, delivery capacity, driver availability, and operational constraints to create executable delivery plans.
• Analyze route performance and implement improvements that reduce miles, overtime, route overlap, and transportation costs.
• Conduct territory reviews and route balancing to ensure equitable workloads and efficient fleet deployment.
• Develop routing strategies that support customer growth, new business implementation, and geographic expansion.

• Analyze routing, transportation, labor, and customer service data to identify trends and improvement opportunities.
• Monitor and report key performance indicators including:
  • On‑time delivery
  • Route adherence
  • Cost per stop
  • Cost per mile
  • Route profitability
  • Driver productivity
  • Stops, cases, and miles per route
  • Labor utilization
  • Customer service metrics
• Conduct regular business reviews and provide recommendations to improve operational performance and customer outcomes.

• Maintain routing system integrity and master data accuracy.
• Oversee customer delivery schedules, time windows, service times, geocoding, delivery instructions, and account classifications.
• Manage route configurations, including:
  • Driver and vehicle assignments
  • Depot assignments
  • Route start and end times
  • Mapping and route visualization settings
  • Road restrictions and vehicle limitations
  • DOT and Hours of Service parameters
• Leverage routing technology and optimization tools to improve planning accuracy and efficiency.