Service Dispatch Coordinator

Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin, MN to join our team! The Service Dispatch Coordinator position is responsible for taking incoming phone calls, responding to emails from customers, making outbound calls for scheduling appointments, and managing the daily schedule for Service Field Technicians.

The required hours for this position are 7am-4pm with occasional after-hours support.

• Answer inbound calls with enthusiasm.
• Route calls to the appropriate business groups.
• Gather detailed information from customers regarding service needs.
• Make outbound phone calls to schedule and confirm Service Calls and Preventive Maintenance.
• Reply to and send emails in a timely fashion.
• Ability to work with urgency in a fast-paced ever-changing environment, attention to detail, and a vigilant eye on how to grow the business. Promote Egan’s services.
• Manage open service calls for a team of technicians to ensure that work is completed in a timely manner.
• Maintain technician schedules using current scheduling software.
• Utilize software platforms to track and record the progress of service calls for the team.
• Review call summary reports and distribute based on follow up needed.
• Work closely with Technicians, Account Managers, Inside Sales and Labor Managers on day‑to‑day bases.
• Maintain relationships with subcontractors and internal business groups.
• Back up other team members when they are out of the office.
• Verify customer information within our ERP system for accuracy.
• Ability to take the On‑Call Phone on a rotating schedule.
• Assist in the completion of special projects and other duties as requested.
• Maintain professionalism, positive working relations, and open communications with Egan employees and customers.
• The required hours for this position are 7am-4pm with occasional after-hours support.
• Other duties as assigned.

• High school diploma or equivalent required.
• Desire to learn and continually improve.
• Some industry experience is preferred, but not required, such as low voltage, electrical, HVAC or plumbing.
• Excellent interpersonal communication and organizational skills. Ability to communicate with all levels of employees and customers.
• Excellent organizational skills.
• Ability to work independently with minimal supervision.
• Proficient typing and computer skills.
• Team player mindset - willing to assist others as needed.

• Desire to learn and continually improve.
• Some construction industry experience is preferred, but not required, such as limited energy, electrical, HVAC or plumbing.
• Excellent interpersonal communication skills. Ability to communicate with all levels of employees and customers.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to adapt quickly/be flexible in an ever changing environment.
• Ability to proactively problem solve.
• Ability to work independently with minimal supervision.
• Proficient typing and computer skills.
• Team player mindset - willing to assist others as needed.

Performance of duties will be in the office 100% of the time.

Able to stand or sit for extended periods of time.

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
• Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
• Time‑Off Programs: to help you recharge you’ll enjoy a generous PTO program and paid holidays
• Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave: utilize…