Service Dispatch Coordinator

Overview

Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin, MN. The Service Dispatch Coordinator is responsible for taking incoming phone calls, responding to emails from customers, making outbound calls for scheduling appointments, and managing the daily schedule for Service Field Technicians.

The required hours for this position are 7am-4pm with occasional after-hours support.

• Answer inbound calls with enthusiasm.
• Route calls to the appropriate business groups.
• Gather detailed information from customers regarding service needs.
• Make outbound phone calls to schedule and confirm Service Calls and Preventive Maintenance.
• Reply to and send emails in a timely fashion.
• Ability to work with urgency in a fast-paced ever-changing environment, attention to detail, and a vigilant eye on how to grow the business. Promote Egan's services.
• Manage open service calls for a team of technicians to ensure that work is completed in a timely manner.
• Maintain technician schedules using current scheduling software.
• Utilize software platforms to track and record the progress of service calls for the team.
• Review call summary reports and distribute based on follow up needed.
• Work closely with Technicians, Account Managers, Inside Sales and Labor Managers on day-to-day bases.
• Maintain relationships with subcontractors and internal business groups.
• Back up other team members when they are out of the office.
• Verify customer information within our ERP system for accuracy.
• Ability to take the On-Call Phone on a rotating schedule.
• Assist in the completion of special projects and other duties as requested.
• Maintain professionalism, positive working relations, and open communications with Egan employees and customers.
• Other duties as assigned.

• High school diploma or equivalent required.
• Desire to learn and continually improve.
• Some industry experience is preferred, but not required, such as low voltage, electrical, HVAC or plumbing.
• Excellent interpersonal communication and organizational skills. Ability to communicate with all levels of employees and customers.
• Excellent organizational skills.
• Ability to work independently with minimal supervision.
• Proficient typing and computer skills.
• Team player mindset - willing to assist others as needed.

• Desire to learn and continually improve.
• Some construction industry experience is preferred, but not required, such as limited energy, electrical, HVAC or plumbing.
• Excellent interpersonal communication skills. Ability to communicate with all levels of employees and customers.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to adapt quickly/be flexible in an ever changing environment.
• Ability to proactively problem solve.
• Ability to work independently with minimal supervision.
• Proficient typing and computer skills.
• Team player mindset - willing to assist others as needed.

• Performance of duties will be in the office 100% of the time.
• Able to stand or sit for extended periods of time.

The benefits information listed below may not apply to union positions or part-time and temporary roles. Egan supports team members with comprehensive benefits including healthcare, time off, flexible options, and career growth opportunities.

• Health and Well-being: medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term or long-term disability, and mental healthcare support.
• Retirement Plan: 401(k) with company matching and profit sharing.
• Time-Off Programs: generous PTO and paid holidays.
• Professional Development: educational assistance and regular learning opportunities.
• Paid Parental Leave: paid time off for new child.
• Rewards and
  
  Incentives:
  
  discretionary bonus, lead incentive program, and safety buck program.
• Community Involvement: Beyond the Jobsite volunteer program.

Pay Range: $26.00 - $29.00 (subject to factors such as experience, education, and skill set) plus potential annual discretionary bonus.

Application Instructions and Employment Practices Egan Company will not discriminate or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex (including pregnancy, gender identity, sexual orientation), disability, age, genetic information, veteran status, or other protected statuses. We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants.

Employment with Egan requires successful completion of a pre-employment drug screen and E-Verify participation. Egan reserves the right to hire without regard to unwanted solicitations. No agency emails, calls, or solicitations will be accepted without a valid agreement.