Service Dispatch Coordinator

Overview Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin MN to join our team The Service Dispatch Coordinator position is responsible for taking incoming phone calls responding to emails from customers making outbound calls for scheduling appointments and managing the daily schedule for Service Field Technicians The required hours for this position are 7am 4pm with occasional after hours support Responsibilities The basic responsibilities of the Service Coordinator include but are not limited to the following Answer inbound calls with enthusiasm Route calls to the appropriate business groups Gather detailed information from customers regarding service needs Make outbound phone calls to schedule and confirm Service Calls and Preventive Maintenance Reply to and send emails in a timely fashion Ability to work with urgency in a fast paced ever changing environment attention to detail and a vigilant eye on how to grow the business Promote Egans services Manage open service calls for a team of technicians to ensure that work is completed in a timely manner Maintain technician schedules using current scheduling software Utilize software platforms to track and record the progress of service calls for the team Review call summary reports and distribute based on follow up needed Work closely with Technicians Account Managers Inside Sales and Labor Managers on day to day bases Maintain relationships with subcontractors and internal business groups Back up other team members when they are out of the office Verify customer information within our ERP system for accuracy Ability to take the On Call Phone on a rotating schedule Assist in the completion of special projects and other duties as requested Maintain professionalism positive working relations and open communications with Egan employees and customers The required hours for this position are 7am 4pm with occasional after hours support Other duties as assigned

Position Requirements High school diploma or equivalent required Desire to learn and continually improve Some industry experience is preferred but not required such as low voltage electrical HVAC or plumbing Excellent interpersonal communication and organizational skills Ability to communicate with all levels of employees and customers Excellent organizational skills Ability to work independently with minimal supervision Proficient typing and computer skills Team player mindset willing to assist others as needed Qualifications Desire to learn and continually improve Some construction industry experience is preferred but not required such as limited energy electrical HVAC or plumbing Excellent interpersonal communication skills Ability to communicate with all levels of employees and customers Strong organizational skills Ability to work in a fast paced environment Ability to adapt quicklybe flexible in an ever changing environment Ability to proactively problem solve Ability to work independently with minimal supervision Proficient typing and computer skills Team player mindset willing to assist others as needed Working Conditions Performance of duties will be in the office 100 of the time Able to stand or sit for extended periods of time Benefits Perks and Pay Beyond the Industry Standard Egan supports team members and their families with comprehensive benefits From robust healthcare benefits and generous paid time off to flexible working options and career growth opportunities Egan is committed to providing a workplace that helps you thrive both personally and professionally Health and Well being in addition to medical dental vision insurance options flexible spending accounts life insurance short term or long term disability coverage youre offered comprehensive mental healthcare and support for you and your family

Retirement Plan we offer robust retirement benefits with a 401k plan with company matching contribution and profit sharing

Time Off Programs to help you recharge youll enjoy a generous PTO program and paid holidays

Professional Development we support education or career growth by offering educational assistance and regular learning and development opportunities

Paid Parental Leave utilize parental leave which allows for paid time off with a new child

Rewards and Incentives we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus lead incentive program and safety buck program

Community Involvement our Beyond the Jobsite program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions benefits for union roles are governed by applicable collective bargaining agreements nor part time and temporary roles View more information online about Egans investment in benefits for you Pay Range  subject to such factors as experience education andor…