Contractor Payment Specialist

Job Description:

Contractor Payment Specialist Making your next move count

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmarks of this company. The focus is on high performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry and with a ‘start-up’ feel.

Openforce delivers the leading integrated cloud software suite for the independent contracting community, including recruiting, onboarding, settlement pay, compliance, insurance, and retention.

Position Summary The Contractor Payment Specialist is responsible for maintaining client settlement setups and processing accurate, on-time settlements, ensuring data integrity across an assigned book of clients. Duties include reconciliation and adjustment entries, working closely with clients, vendors, and third parties to ensure all payment-related tasks are processed as requested and funds are accurately distributed to Independent Contractors.

Responsibilities Process accurate, on-time settlements for an assigned book of clients and their Independent Contractors, applying strong accounting skills and meticulous attention to detail to every entry

Take ownership of payment accuracy for your assigned book of clients; promptly identify, report, and help correct any errors

Reconcile client accounts, create invoices, and request funding; request write-offs as needed

Maintain a list of outstanding invoices per client and partner with clients to obtain these funds as part of the settlement process

Partner with internal departments when funding is not received on time, and alert other teams and impacted Independent Contractors of any delays in receiving their funds

Maintain client deductions in accordance with their business needs; update client and insurance fee deductions, and provide reconciliation and deduction reports to clients upon request

Communicate professionally with client contacts on settlement questions and requests, providing timely and accurate responses

Proactively identify, track, and follow up on settlement issues, trends, or anomalies within the assigned book of clients; escalate to the Contractor Payment Manager when necessary

Respond to and resolve assigned Jira and Zendesk tickets within established time frames

Support cross-department client requests such as debit pulls and insurance opt-out requests

Partner closely with the Accounting and Client Services teams to meet client needs and provide best-in-class service to our stakeholders

Maintain client settlement information in the client’s Confluence knowledge base Follow team Standard Operating Procedures (SOPs) and proactively provide feedback to management on process improvements and gaps in SOPs or the knowledge base Skills and Knowledge Excellent attention to detail and a commitment to accuracy in high-stakes financial work, where errors directly affect Independent Contractors’ pay Exceptional mathematical and calculation skills

Knowledge of payroll, garnishments, and benefits distribution

Good research and analysis skills

Proficiency with Windows and strong Excel skills, including pivot tables and VLOOKUPsTime management skills with the ability to meet deadlines

Ability to work independently in an environment with competing priorities, as well as part of a virtual team Initiative and a self-starter

Excellent written and verbal communication skills in English Experience and Education High school diploma and three years of experience in a related field, or an associate’s degree in business or a related field of study

Proven payroll…