Program Operations Coordinator

Title: Program Operations Coordinator

Location: Chandler, AZ 85225

Position Summary: Join an established and growing organization as Kaleidoscope ABA looks for its newest addition to the team – the Operations Coordinator. The role is integral to delivering therapeutic services to children with autism.

Roles include day-to-day staff and service management, recruitment, scheduling, customer service, reporting, and general administrative tasks. The Coordinator maintains accurate records related to staffing and delivery of services for each client, assists with creation and maintenance of a master schedule, and accurately staffs clinical cases according to budgeted hours per client as authorized by insurers. The Coordinator supports HR, Operations, and Clinical departments, acting as a reliable source of information to staff, clients, peers, and management, and serves as the liaison between administrative and clinical teams.

• Medical, Dental, and Vision Insurance through United Healthcare
• Paid Time-Off, including vacation, sick leave, and eight paid holidays
• Long-Term Disability and Life Insurance
• 401k with a 6% match and two-year vesting schedule
• Weekly pay each Thursday

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily, react to change productively, and handle other essential tasks as assigned. They must possess professional knowledge and experience regarding business operations, growth and development, staff scheduling, personnel management, customer acquisition, and other relevant operations skills. They must demonstrate ethical conduct, confidentiality, honesty, integrity, and work cooperatively with internal and external clients.

• Bachelor’s Degree or equivalent work experience
• Bachelor’s degree in Marketing, Business Administration, or Healthcare Management preferred

• Five years of management in a professional environment, preferably in medical, behavioral health, PT, OT office, or similar operation
• Experience building and retaining customers
• 5 to 7 years managing and developing staff preferred
• Practice Managers and Retail Managers encouraged to apply

• Strong rapport-building skills and ability to manage staff
• Sense of urgency
• Ability to work independently toward assigned goals
• Excellent time management and organization skills
• Ability to manage multiple tasks, prioritize, and meet deadlines
• Attention to detail
• Ability to administer processes consistently across the center
• Superb communication skills; ability to listen and communicate with management, staff, and families/clients
• Professional appearance and presentation required

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and email/outlook
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately

• Exposure to constant or intermittent sounds that may cause distraction
• Considerable stress may occur due to service requirement pressure
• Hours:
  
  7:30 am to 5:00 pm; full-time basis essential; ability to read/respond to emails and accept calls outside work hours
• Hours may vary with recruitment projects; subject to change based on company needs

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.