Receptionist, Arizona

Receptionist, Arizona Our Story

Top Dog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth, growing the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align.

Now we're applying that same discipline and innovation to firm operations, case management, and national scale, intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Client Success Receptionist is the welcoming voice and face of Top Dog Law, creating positive first impressions for clients, medical providers, courts, and other callers. This role is responsible for answering and routing inbound calls, resolving routine client inquiries, and managing the daily flow of incoming and outgoing mail —including legal documents, checks, and other time‑sensitive correspondence. Success here requires outstanding communication skills, sharp attention to detail, and a genuine passion for helping others.

The ideal candidate thrives in a fast‑paced environment, stays calm under pressure, and takes pride in delivering a seamless experience that reflects Top Dog Law's commitment to exceptional client service.

Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency. Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers. Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.

Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems. Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations. Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.

Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time‑sensitive correspondence. Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly. Prepare overnight shipments, courier packages, and certified mail as needed. Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable. Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.

Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction. Identify opportunities to improve workflows, client experiences, and operational efficiency. Support firm-wide initiatives, process improvements, and special projects as assigned. Perform other client support and administrative duties as needed to support business operations.

Required:

• High school diploma or equivalent required
• Prior receptionist, customer service, or administrative experience preferred
• Excellent verbal and written communication skills with professional phone etiquette
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities in a…