Autism Clinic Service Coordinator

This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose!

100% at our South Valley Center in Chandler, AZ

(Starting Range) $23-$26/hour DOE + Participate in our Scheduled Raise Program

This is a full-time position. Anticipated schedule is M-F 8am-4pm.

Comprehensive health package, PTO/PST, 12 paid holidays, 401(k), paid parental leave, and more!

• Assist the assigned program leaders in maintaining optimal client enrollment
• Coordinate daily changes to schedules to avoid gaps in services when clients or staff are tardy or absent
• Coordinate room assignments for clients and communicate them with staff
• Keep up-to-date appointment information in practice management systems and other databases, as needed
• Work with the Supervisor or Manager to monitor and optimize authorization utilization
• Attend meetings to plan for scheduling, utilization, and staff or client on and off-boarding

• Initiate on-boarding activities for all new clients within the assigned program
• Maintain regular contact with onboarding families and follow up regularly until all onboarding items are collected
• Perform data entry tasks to prepare new clients to begin services
• Collaborate with Family Support, Billing, and the Clinical Teams to coordinate the start of services

• Communicate and collaborate with clients and staff to provide high quality service coordination and resolve challenges efficiently and effectively
• Participating in follow-up processes to ensure that families and staff are adequately supported by AZA United

• Process incoming referrals in accordance with organizational policies and procedures
• Working with Administrative Team, Program Team, and Outreach Team to implement and improve systems related to scheduling and high-quality staffing for client programs
• Support clinical staff as needed (e.g. bring materials, bathroom break, etc.)
• Answer phones, provide information, route calls, take messages, etc.
• Coordinate clinic tours for new clients with the location’s Senior Clinical Supervisor
• Open and/or close the clinic depending on work schedule
• Be available to assist with Clinic Front Desk duties in the absence of other staff

• GED required;
  College degree or equivalent relevant experience preferred
• Minimum of 1 year in a similar administrative role
• Administrative experience with funding sources preferred (AHCCCS, DDD, insurance, etc.)
• Successful experience in a role that required strong organizational skills and a high attention to detail
• Proven ability to communicate effectively with tact and perspective across diverse populations
• Strong ability to multi-task, independently plan and organize own activities to prioritize daily workloads
• High competence in Microsoft Office products (Outlook, Teams, etc.) and EMR systems
• Knowledge of autism spectrum disorders, systems of care, treatments and services, etc. preferred
• Must be able to successfully pass a fingerprint clearance check, and other related hiring requirements
• Must have reliable transportation, valid car insurance, and registration

We provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition to a job that offers some flexibility and work/life balance, you will receive these benefits:

• A competitive salary + Participate in our Scheduled Raise Program up to…