Pathways Community Mentorship Program - Level 2

Closing Date: March 17, 2026, at 4:00 PM

Salary: Depending On Experience (DOE)

This position is part of the Pathways Community Development Program specifically designed for members of the Gila River Indian Community. The Intern engages in all necessary on-the-job professional and/or education/training experiences as itemized with his/her customized development plan. Upon successful completion of the development plan the Intern will assume the Assistant Director position for which the internship applies. The Intern is also required to perform assigned duties and responsibilities of the Director’s position comparative to current competency levels, by personally performing the following duties, as well as demonstrating the GILA WAY

Potential areas of placement and focus in Year 2

• Cage
• IT
• Resort Operations
• RCO

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Complete all learning/development activities as assigned/identified within prescribed timelines, demonstrating ongoing progress toward Pathway Program goals.
• Maintain accurate and timely documentation related to the development plan and program requirements.
• Directs department staff as needed/assigned. Aligns daily decisions with enterprise level priorities and guest experience standards.
• Perform operational tasks that contribute to the department’s operations.
• Attend all required meetings, training, and business travel as scheduled.
• Assumes “Acting Director” status in the absences of the Mentor as appropriate.
• Immediately communicates to Mentor challenges, risks, emerging issues, or opportunities as they arise.
• Actively participates in organizational-wide initiatives that contribute to overall personal and professional development.
• Prepare and review ongoing management and operational analyses, ensuring efficient departmental functions, appropriate staffing an achievement of operational goals.
• Reviews and ensures full understanding and adherence to regulatory, departmental and casino policies and procedures.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. Performs other special projects and duties as assigned.

May directly and/or indirectly supervise multiple management and supervisory staff members. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business, management, hospitality, or related field required or equivalent level of experience.
• Master’s degree (MBA, MPA or similar) preferred but not required.
• Minimum of six (6) to eight (8) years of experience in the same or similar field.
• Minimum of five (5) years of experience in a management position.
• Prior experience in hospitality, gaming, resort operations, or similarly complex, regulated industries preferred.
• Must be a self-starter with the ability to work independently.
• Detail oriented with strong analytical skills.
• Excellent organizational skills with the ability to manage multiple activities.
• Capable of working in a fast-paced environment with the ability to prioritize deadlines.
• Ability to perform the GILA WAY which is as follows:
• Greet our guest
• Interact positively with our guest
• Listen actively to our guest
• Appreciate our guest
• Must possess excellent guest service skills, strong professional etiquette, and be a self-starter with the ability to multitask, follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and…