Seasonal Event Operations Support

Seasonal Event Operations Support

This team member works hand-in-hand with our operations and sales teams, as well as other members of the business to ensure event success. Executes arrangements for major events, sponsored events, and corporate group events and banquets, ensuring a seamless and flawless execution. Maintains a balance between delivery of hospitality and service and promotion of the revenue centers.

Job duties and responsibilities include:

• Executes arrangements with appropriate supervision with regards to facilities and operations.
• Participates in the maintaining and communications of scheduling for all parts of venue.
• Quickly and effectively resolves complaints and performs other duties to promote goodwill.
• Establishes and maintains internal and external relationships by interacting and communicating effectively with diverse groups of individuals.
• Confers with Supervisor to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
• Assists in the execution of appropriate measures to assess event effectiveness and success.
• Executes techniques to improve productivity, reduce costs, and improve guest service.
• Meets challenges with resourcefulness; develops innovative approaches and ideas.
• Conveys feelings of warmth, caring, safety, and efficiency to each guest and visitor.

Key qualifications, education, and work experience include:

• High School Diploma or equivalent (GED) preferred.
• Three years of previous directly related work experience.
• Must possess a valid AZ driver's license, provide a 39-month violation-free MVR report.
• Must be able to obtain for Tribal operator license driving permit at the time of hire.
• A satisfactory result obtained through a test for illegal drugs is a requirement of employment.
• Must acknowledge and agree to maintain a drug-free workplace as a condition of employment.

Knowledge, skills, and abilities include:

• Knowledge of hospitality/convention and event standards and client service practices preferred.
• Strong interpersonal and communication skills.
• Skill in working courteously with the public as well as developing and maintaining effective working relationships.
• Ability to communicate and follow directions effectively.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to establish effective work relationships with diverse groups of individuals.
• Ability to execute a high level of activities under a variety of conditions and constraints.
• Ability to effectively manage and organize multiple priorities.
• Ability to adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Ability to remain calm under pressure.
• Ability to convey a positive and professional image.

Computer skills are not required for this position.

Language ability includes:

• Ability to read and comprehend simple/complex instructions, correspondence, and memos.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write internal and external correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

Math skills include:

• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical business situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions.

Reasoning ability includes:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in all formats and deal with both abstract and concrete variables.

Working conditions include:

• Work will primarily be performed in an office environment.
• Occasionally required to work outside.
• Noise level in the work environment is usually moderate.
• Evening, weekend, and holiday shifts are required as a normal part of this position.
• Occasional local day travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands include:

• While performing the duties of this job, the employee is regularly required to sit for an entire shift/extended period.
• The employee occasionally is required to stand; and bend, climb, stoop, lift, carry, push, kneel, crouch, or crawl.
• The employee must regularly lift and/or move 15 pounds, and occasionally lift and/or move up to 25 pounds.

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preference in filling vacancies is given to qualified Indian candidates in…