Claims Technician

• • Provide critical administrative and operational support to the Claims Organization
• • Act as a liaison between departments to resolve issues and support business operations
• • Utilize active listening and critical thinking skills to analyze and resolve routine and complex work requests
• • Meet and exceed established deadlines while maintaining quality and accuracy
• • Facilitate new claim triage and assignment processes
• • Support business and IT-related project initiatives
• • Identify opportunities for continuous process improvement and operational efficiencies
• • Maintain accuracy while managing multiple priorities in a fast-paced environment
• • Collaborate effectively with internal business partners and stakeholders

• High School Diploma or GED
• Strong active listening skills and a customer-focused mindset
• Excellent problem-solving and critical-thinking abilities
• Strong attention to detail and organizational skills
• Professional verbal and written communication skills
• Ability to effectively collaborate and work within a team environment
• Proficiency in Microsoft Office applications, including basic Excel skills
• Ability to learn and navigate multiple technology systems simultaneously
• Ability to perform financial calculations accurately
• Associate degree or bachelor’s Degree preferred
• Demonstrated success in prior roles with a strong desire for continued growth and development

Demonstrates strong administrative and operational support capabilities, with a focus on problem-solving, critical thinking, and effective collaboration. Proficient in managing multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment.

• Active Listening Skills
• Problem-Solving Abilities
• Microsoft Office Proficiency
• Organizational Skills
• Collaboration Skills

• Financial Calculations
• Process Improvement
• Project Support
• Claims Management
• Technology Navigation

• Customer-Focused Mindset
• Critical Thinking
• Verbal Communication
• Written Communication
• Team Collaboration

• High School Diploma
• GED
• Associate Degree
• Bachelor's Degree

• Claims Organization
• Operational Support
• Business Operations
• Process Efficiency
• Triage Processes

• Microsoft Office
• Excel