Product Consultant - AZ - On Site

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services.

And PrismHR provides a wide range of additional resources that go beyond just technology and support:
PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

The Product Consultant serves as a trusted advisor to PrismHR customers and is responsible for implementing new customers and consulting existing customers on software and industry best practices for the PrismHR core platform. The role independently leads customers through successful implementations and projects by providing technical, product, and PEO/ASO/staffing industry expertise while coordinating cross-functional delivery and maintaining high standards for quality, documentation, and customer outcomes.

• Own the customer relationship, evaluate business requirements, and provide best-practice guidance on implementing PrismHR solutions from technical and industry perspectives.
• Document requirements and use cases in functional design documents, and interpret Statements of Work that define project scope, assumptions, deliverables, estimated hours, and schedules.
• Maintain complete project documentation and detailed customer notes, and communicate project status proactively and regularly to management and relevant stakeholders.
• Independently manage multiple customer implementations and consulting projects to ensure deliverables meet established quality standards, schedules, and customer expectations.
• Collaborate with cross-functional teams to design, develop, and implement robust solutions in an Agile environment.
• Design and execute complex merges and customer processes in support of implementation and consulting objectives.
• Deliver effective presentations remotely and in person to customers at PrismHR meetings, customer engagements, and industry events.
• Occasional domestic travel up to 25% is required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. Travel may include air and ground transportation.

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

• Knowledge of PEO, ASO, staffing, payroll, benefits, and implementation-software processes.
• Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.
• Ability to define and document workflows, requirements, use cases, and business processes clearly and accurately.
• Excellent written and verbal communication skills, including the ability to explain technical and industry concepts to varied audiences.
• Strong presentation and facilitation skills for remote and in-person customer engagements and industry events.
• Ability to prioritize and manage multiple…