Program Change Manager - Autonomous Vehicle Roadside Assistance; Chandler, AZ

*
* Job Title:

Change Management Program Manager*
* *
* Location:

** [Phoenix, AZ / Remote / Hybrid]
** Department:
** Operations
*
* Reports To:

** Director of Operations
** Job Type:
** Full-Time  
** Position Overview
** We are seeking an experienced
** Change Management Program Manager
** to lead and execute strategic change initiatives across the organization. In this role, you will design and implement end-to-end change management strategies, minimize resistance, and maximize employee adoption for major enterprise transformations.

You will work closely with executive sponsors, cross-functional project leads, and department heads to align people, processes, and technology—ensuring business readiness and long-term sustainment of change.  
*
* Key Responsibilities:

*
* ** 1. Change Strategy & Framework Development
*** Develop structured, scalable change management strategies using industry-standard frameworks (e.g., Prosci ADKAR, Kotter).
* Conduct comprehensive
** Change Impact Assessments**, stakeholder analyses, and organizational readiness assessments.
* Establish change metrics and KPIs to measure adoption, proficiency, and business impact.
** 2. Program Execution & Alignment
*** Integrate change management plans into broader PMO and Agile project delivery schedules.
* Oversee communications, training, and leadership alignment streams across concurrent project phases.
* Define and manage risk mitigation strategies for change resistance, fatigue, and operational disruption.
** 3. Stakeholder Management & Sponsorship
*** Partner with C-suite and senior leaders to coach them in their roles as effective change sponsors.
* Establish and lead cross-functional
** Change Champion Networks
** to drive ground-level advocacy and engagement.
* Resolve escalated change-related risks, conflicts, and roadblocks across business units.
** 4. Communications & Training Oversight
*** Partner with Corporate Communications to craft targeted, transparent multi-channel messaging strategies.
* Collaborate with L&D teams to identify capability gaps and design end-user training programs.
* Monitor feedback channels, conduct pulse surveys, and iterate delivery methods based on user sentiment.  
** Qualifications &

Experience:

*
* *
* Education:

** Bachelor’s degree in Business Administration, Organizational Psychology, Communications, or related field (Master's preferred).  
*
* Experience:

5+ years
** of dedicated Change Management experience, with at least
** 2-3 years
** leading large-scale enterprise transformation programs.  
** Frameworks:
** Deep expertise in change methodologies (Prosci ADKAR, Kotter, Bridges Transition Model).  
** Project Mgmt:
** Hands-on experience working alongside PMO structures in both Waterfall and Agile/Scrum environments.  
** Tools Knowledge:
** Proficiency with project tracking tools (Jira, Asana, MS Project) and change analytics/survey tools.  
** Preferred Certifications**
* ** CCMP** (Certified Change Management Professional)
* ** Prosci
* * Certified Change Practitioner
* ** PMP** (Project Management Professional) or Agile/Scrum Certification (e.g., CSM, SAFe)  
** Core Competencies**
* ** Strategic Influence:
** Ability to build credibility and influence stakeholders at all levels without direct authority.
* ** Empathy & Active Listening:
** Deep understanding of psychological drivers, resistance patterns, and team dynamics.
* ** Data-Driven Analysis:
** Ability to translate user adoption data into actionable program shifts.
* ** Agility & Resilience:
** Comfortable managing ambiguity and navigating shifting priorities in dynamic environments.