Proactive Call Centre Operator

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent more than 25 years working across BMW, Toby is passionate about building a team around him who feel the same.

LOCATION Chandler's Ford DEPARTMENT Service

About the role:

Here at Partridge of Hampshire we have one of the largest Service Departments in the region. The role of the Proactive Call Centre Operator is imperative to assist in the smooth running of our Service Department; to help us constantly deliver a 5-star experience to all our BMW and MINI customers. Reporting to the Aftersales Manager, you will, on a daily basis deal with all inbound and out bound service calls for the retailer’s service centre in relation to service booking and other service-related items, whilst also handling all customer objections.

This role requires flexibility to work some Saturdays when required.

Responsibilities include but not limited to:

Provide customer service in line with the brand values, Customer Promise and Employee Commitment

To qualify and log all incoming sales enquiries for presentation to Sales Assistant for Enquiry Management

To receive customer enquiries by telephone and in person, establish the customer’s key service / repair requirements

Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken

Satisfy customers’ needs through making additional products and services available to them

To create outstanding customer confidence in the service offered by Partridge BMW by ensuring a professional performance and exceptional commitment to customer care

To Proactively contact customers in order to prevent possible breakdowns or provide service solutions based on live data sent from the vehicle. This will include booking in customers using outbound call skills.

Who you need to be?

As a Proactive Call Centre Operator, you will have proven background working in a similar role for a prestigious establishment and providing customers with an excellent experience in person or by telephone.

You will have the ability to work under pressure and to tight deadlines, demonstrating excellent attention to detail; communication skills and the ability to use your initiative and a willingness to learn and develop. You will be able to demonstrate strong interpersonal, presentation, organisation and prioritisation skills as well as an ability to work autonomously.

You will be focused on delivering results and meeting customer expectations, setting high standards for quality and have the ability to follow instructions and procedures.

Your Experience

You will have a minimum of 5 GCSEs grade C and above, including Maths and English

You will have a minimum 3 years’ customer service experience

You will have excellent IT and administration skills

Benefits: 22 days’ annual holiday plus bank holidays/Employee discount schemes/Pension scheme and more.

We have a passion for the Brand, for people, processes and customer satisfaction

This is a fantastic opportunity to join one of the top 3 BMW and MINI retailers in the UK. If you feel you have the skills, motivation and energy to be one of our Proactive Call Centre Operators then please send your CV and a cover letter to

• Mon–Fri: 08:30 - 18:00
• Sat: 09:00 - 17:00
• Sun: 11:00 - 16:00

Areas served:
Southampton, Winchester, Eastleigh, Fareham and Romsey