Customer Service Representative

4330 W Chandler Blvd Suite 1, Chandler, AZ 85226

Be the Voice Behind the Solutions!

Emergency Air is a fast-growing leader in residential HVAC and plumbing services. We are searching for a Customer Service Representative who thrives in a dynamic, fast-paced environment.

Are you driven, empathetic, and energized by helping others? Do you have a knack for turning a phone call into a lasting customer relationship? This is more than a job; it’s your opportunity to join a team that values performance, rewards initiative, and supports your career growth every step of the way.

• Base Pay: $16-$18 per hour
• Monthly Bonuses:
  Earn an additional $3,500+ based on performance

• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Career Growth:
  We promote from within and offer clear paths for advancement
• Team Culture:
  Positive, high-energy environment where your contributions are recognized and rewarded

• Handle a high volume of inbound and outbound calls with urgency and professionalism
• Build trust and rapport with customers while uncovering their HVAC or plumbing service needs
• Schedule and coordinate appointments with field technicians
• Recommend service options, promote membership plans, and maximize each customer interaction
• Deliver a world-class customer experience from first call to follow-up

• A motivated, goal-oriented professional who loves to win and help others do the same
• Strong communication skills with the ability to listen, empathize, and problem-solve quickly
• Calm under pressure and able to maintain professionalism in a fast-paced environment
• Experience in a sales-support or customer-facing role; home services or call center experience is a major plus
• Familiarity with plumbing, HVAC, or home services is helpful but not required

Schedule:

Tuesday – Saturday, 10am-7pm

Office Address: 4330 W Chandler Blvd Suite 1, Chandler, AZ 85226

If you’re ready to turn your customer service talent into a rewarding career, apply today and make a real impact with the Emergency Air team.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.