Client Account Specialist

Employment Type: Full-Time | On-Site | Direct Hire

We're seeking a detail-oriented professional to join our team in Chandler, Arizona, supporting key global accounts. This role is essential to ensuring smooth day-to-day operations and delivering a strong client experience in a high-tech manufacturing support environment.

• Build and maintain positive relationships with both new and established clients
• Respond to customer inquiries via phone and email in a timely and professional manner
• Accurately enter and manage customer orders within internal systems
• Ensure a high standard of service across every customer interaction
• Collaborate with internal departments and external partners to resolve issues and keep orders moving efficiently
• Handle tasks such as order processing, tracking, inventory updates, and data entry across multiple systems
• Prepare and share reports, ensuring clear communication with customers
• Monitor timelines and provide updates to customers and internal stakeholders
• Coordinate closely with warehouse personnel for standard and expedited orders, including special handling requests
• Identify service risks or process gaps and escalated concerns when needed
• Gain familiarity with product lines, applications, and customer environments
• Provide support to client-facing team members to help maintain service excellence

• Previous experience in a customer support, account management, or similar role
• Strong commitment to delivering exceptional customer experiences
• Ability to understand and respond effectively to customer needs
• Excellent organizational skills and attention to detail
• Strong verbal and written communication abilities
• Comfortable managing multiple priorities in a fast-paced environment
• Self-motivated with a proactive approach to problem-solving
• Proficiency with MS Office (Outlook, Excel, Word, PowerPoint)
• Experience using business systems such as ERP or warehouse management platforms
• Familiarity with SAP is a plus
• Background working with technical, industrial, automotive, or spare parts is advantageous

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.