Customer Service Representative

Customer Service Representative
This is a contract position for roughly two months

This position is for a customer service representative for a textbook store that serves as the official online bookstore for high schools across the country. The CSR will answer any customer questions about our products or the ordering process, address any customer complaints related to their orders, and provide end user support. Successful CSRs will be problem solvers, quick learners, and empathetic to our customers' concerns and problems.

CSRs will use email, phone, and instant messaging to communicate with customers.

• Communicate with clients, schools, and customers via phone and email.
• High volume of emailing! Roughly 30% of the day will be phones. Rest will be emailing and researching.
• Data entry/order processing

• At least 1 year of call center experience
• Able to type 35wpm

• Must be able to work any schedule Mon-Sat (will have 2 days off) between 8:00am - 7:00pm
• Must be willing to work contract role (2 months)

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chandler,AZ.

This position is anticipated to close on Jul 10, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.