Learner Success Advocate

Learner Success Advocates (LSAs) support learners at important moments in their educational journey through a combination of inbound support and proactive outreach.

In this role, you’ll connect with learners by phone, help them navigate challenges, answer questions, encourage progress, and guide them toward successful program completion. This position is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced environment.

LSAs balance inbound learner support with outbound outreach campaigns designed to re-engage and encourage learners throughout their educational experience.

• $20/hour

This is a hybrid role based out of our Chandler, AZ office (3133 W. Frye Road)

• Three weeks of onsite training Monday–Friday from 7:30 AM–4:00 PM local time

• Hybrid schedule with a minimum of two onsite days per week
• Onsite days are typically Tuesday–Thursday based on team and business needs
• Candidates must be available to work scheduled shifts between 6:00 AM–5:00 PM local time following training
• Reliable transportation required onsite days, and reliable internet connectivity are required for remote workdays

• Support learners and guardians through inbound phone interactions
• Conduct outbound outreach to encourage learner engagement and progress
• Help learners navigate challenges and connect them with appropriate resources
• Document learner interactions accurately across multiple systems
• Balance learner support, productivity expectations, and schedule adherence
• Collaborate with internal teams to support positive learner outcomes
• Adapt to changing priorities and learner needs in a fast-paced environment

• High school diploma or equivalent required;
  Associate degree or higher preferred
• 1–3 years of customer service, call center, education, or other customer-facing experience preferred
• Strong communication and problem-solving skills
• Comfortable navigating multiple computer systems simultaneously, e.g. Microsoft Office applications, call center platforms, CRM systems, or chat tools
• Ability to remain professional and empathetic in challenging conversations
• Organized, dependable, and adaptable in a structured environment
• Previous outbound calling experience is a plus

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.