Eligibility Specialist; Eligibility Interviewer

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Chandler Field Office 125 East Elliot Road, Chandler, Arizona 85225

Closing Date:
July 19, 2026. This is a temporary position with the State of Arizona, Department of Economic Security not to exceed 1,500 hours by December 31, 2026. Temporary positions are benefit eligible and receive pay for State observed holidays.

Salary: $18.6159/Hourly ($38,721.07 Annually) Grade: 18

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. The Eligibility Interviewer role will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision‑making skills, can work independently and multi‑task in a fast‑paced environment, and can provide quality interaction and communication with our clients.

This is an in‑office position.

• You will be working in a field office environment, assisting individuals and families face‑to‑face in person.
• You will be attending paid classroom training with on‑the‑job training (learning by doing).
• Provide excellent customer service in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
• Adhere to agency standards in a high‑volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge in:

• Customer service practices.
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.

Skills in:

• Professional written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Abilities to:

• Evaluate and make appropriate decisions (or determinations).
• Access, maintain, review and interpret information.
• Work independently as well as interacting with others on a team.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  Driver’s License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above‑mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

• Affordable medical, dental, life, and short‑term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans
• 10 paid holidays per year
• Deferred compensation plan
• Wellness plans
• Infant at Work Program
• Ridesh…