Customer Service Representative

Location

Horizon Chandler, AZ - H115; 4055 West Saturn Way, Chandler, Arizona - 85226.

Pay: $20.50/hour and up to $2,500 through performance bonuses in the summer.

Work Hours:

Monday-Friday 5:30am-1:30pm or 7:30am-4:00pm.

The Customer Service Representative (CSR) empowers our customers to build, manage, and grow successful landscape businesses by providing product knowledge, recommendations to improve bottom line, and exceptional service. The CSR is the face of the sales center and primary point of contact for walk‑ins, phone orders, and service calls.

• Greet walk‑in and phone customers, listening to understand their needs and challenges.
• Treat customers as business partners by recommending product solutions, upsell options, and complementary items.
• Collaborate with team members and utilize company resources to sell Horizon's value and deliver best service.
• Prepare sales orders and assist customers in selecting and loading merchandise.
• Make follow‑up calls to prospects and existing customers to introduce opportunities and solicit additional business.
• Resolve customer complaints professionally and in a timely manner.
• Maintain a clean, well‑organized, well‑stocked sales center.
• Assist in receiving, shipping, and general warehouse duties.
• Perform other duties as assigned.

• Strong customer‑service attitude.
• Self‑motivated and detail‑oriented personality.
• Thrives in a fast‑paced environment focused on serving business owners with urgent needs.
• Clear communication in spoken and written words, asks questions, thinks critically to find solutions.
• Cooperative, dependable team player.
• Good computer, record‑keeping skills, and aptitude to learn evolving systems, programs, handheld technology, and processes.
• Ability to frequently lift and move items up to 20 lbs and occasionally up to 75 lbs; forklift certification required.
• Must be 18 years of age or older.
• Position is safety‑sensitive and may involve tasks affecting safety.

Preferred:
High school diploma or GED, Bilingual (English/Spanish), Irrigation experience, knowledge of other landscape products. Military Veterans and Spouses are encouraged to apply.

• Group medical, prescription, dental, vision, and life insurance.
• 401(k) with company match.
• Employee stock purchase program.
• Seasonal sales and rewards programs.
• Employee Assistance Program.
• Vendor discounts for POOLCORP / Horizon employees.

POOLCORP, including all its subsidiaries, is a drug‑free company and an Equal Opportunity Employer – By Choice. The Company values diversity and strives to be inclusive of all people. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status, or any other consideration prohibited by law.