Guest Services, Customer Service​/HelpDesk

Summary:

The Guest Services Representative provides exceptional customer service to guests attending events at Rawhide Event Center. This position is responsible for creating a welcoming guest experience through ticket sales, ticket scanning, guest assistance, entry management, and general event support. Representatives serve as ambassadors for Rawhide by ensuring efficient venue operations while maintaining a safe, organized, and enjoyable environment for all guests.

Responsibilities:

Guest Services & Customer Experience:

• Provide friendly, professional, and courteous customer service to all guests.
• Welcome guests and assist with entry and exit throughout the venue.
• Answer questions regarding events, venue amenities, ticketing, directions, and general information.
• Resolve guest concerns or direct them to the appropriate supervisor when necessary.
• Promote positive guest experience while maintaining professionalism in high-volume environments.

Ticketing & Admissions:

• Sell event tickets using computerized and/or manual ticketing systems.
• Operate handheld ticket scanners to validate guest tickets at designated entry points.
• Verify ticket authenticity and confirm event date, time, and admission eligibility.
• Communicate ticket discrepancies, fraudulent tickets, or admission concerns to supervisory staff.
• Assist with ticket inventory, record keeping, and other ticket office functions as assigned.

Event Operation:

• Manage guest flow at entrances, exits, and other designated event locations.
• Maintain orderly admission lines while ensuring efficient entry into the venue.
• Assist with crowd management and provide directions to guests during events.
• Work closely with security and event staff to promote a safe environment.

Administrative & Operational Support:

• Maintain a clean, organized, and professional work area.
• Perform basic administrative duties, including record keeping and inventory management.
• Complete assigned event-related tasks before, during, and after events.
• Assist with venue operations as directed by management.