Customer Service Team Member

Customer Service Representative Position Summary

Premium 3PL is seeking a detail-oriented and proactive Customer Service Representative to support our daily warehouse operations and provide exceptional service to our clients. This role is responsible for managing client and carrier communications, resolving order and inventory issues, and ensuring accurate and timely updates across multiple systems. The ideal candidate thrives in a fast-paced environment, communicates professionally, and takes pride in delivering outstanding customer service.

• Review daily priorities with the Customer Service Manager and manage assigned tasks.
• Monitor Slack and respond to messages professionally and promptly.
• Manage carrier inquiries and update order statuses.
• Submit and follow up on carrier claims.
• Maintain tracking sheets and order status updates.
• Monitor inventory and "Need to Order" items in Ship Hero.
• Complete weekly inventory adjustments and inventory reports.
• Communicate with clients regarding inventory levels, promotions, and order-related inquiries.
• Identify trends, anticipate potential issues, and elevate concerns when appropriate.
• Maintain the Out-of-Stock (OOS) SKU board.
• Keep work organized and ensure daily tasks are completed accurately and on time.
• Assist with packing customer orders as needed to support warehouse operations.

• High school diploma or equivalent.
• One (1) or more years of customer service, logistics, or warehouse experience preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to prioritize multiple tasks and anticipate potential issues.
• Experience with Ship Hero, Slack, Microsoft Excel, and Google Sheets is preferred.
• Ability to work independently while collaborating effectively with a team.

• Exceptional attention to detail.
• Professional written and verbal communication.
• Strong customer service mindset.
• Critical thinking and problem-solving.
• Excellent time management and organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude and willingness to learn.

This position is based in a warehouse and office environment with a collaborative, team-oriented culture. Success in this role requires a commitment to accuracy, efficiency, accountability, and delivering an exceptional client experience.

• Is highly organized and detail-oriented.
• Communicates professionally with clients, carriers, and team members.
• Takes ownership of assigned tasks and follows through to completion.
• Is proactive in identifying and resolving issues before they elevate.
• Thrives in a fast-paced environment with changing priorities.
• Is dependable, adaptable, and committed to providing outstanding customer service.