Customer Support Specialist

• Our customer support team's top priority is to make our customers successful by delivering excellent, personable and conversational support
• The Customer Support Coordinator has a unique responsibility for managing customer orders, while acting as the primary communication hub between our sales and production departments
• The Customer Support Coordinator will interact with external and internal customers to provide an excellent customer experience
• This position will be responsible for daily customer service activities such as answering inbound customer calls and emails, order entry, and order management
• Process customer orders received via email, phone, and fax in a time sensitive manner
• Provide the customer with weekly/bi-weekly open order reports and keep communication open for the status of upcoming projection orders
• Build sustainable relationships and trust with customers and sales representatives through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.