Field Resource Coordinator

Field Resource Coordinator

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments.

Key Responsibilities

• Communicate in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
• Work with technicians to accommodate same day customer appointments
• Track and communicate appointments' progress with field management
• Refer and assign additional jobs to external subcontractors
• Answer incoming customer calls that arise and handling/transferring appropriately
• Remaining sharp; different tasks are done throughout the day that require significant attention and accuracy
• Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
• Effectively communicate, both written and verbally, with all levels of the organization
• Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
• Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment
• Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software

Education and Experience:

• Bachelor's degree from a four year college or university is a plus; or a combination of education and experience

Skills and Qualifications:

• Spanish bilingual is a plus

• $21.25 /hour
• Great promotional opportunities
• Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

Visa sponsorship not available for this role

Compensation: $21.25/Hour

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law.

Echo Star has a more detailed Accommodation Policy that applies to employees. Echo Star endeavors to make  and  accessible to users. Please contact  if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English / Spanish)