Customer Experience Representative

Ideal Candidate

• Uses strategic probing questions to fully understand the needs of your customer
• Ability to use and understand different sets of tools to provide the most appropriate solutions
• Enhance each customer experience by offering multiple samples and products, and guiding the customer through their purchasing journey
• Consistently display attention to detail while helping resolve complex customer issues
• Make sure to prioritize accuracy and the importance of measuring, so every customer has a product that will fit the first time
• Confidently handle calls (inbound and outbound), and answer customers via emails, chats, and text messages
• Go the extra mile every time to surprise and delight customers with your brilliant solutions

• Previous customer service/sales experience - either via phone or in-person is preferred but not required
• Basic knowledge of Microsoft Applications (Microsoft Excel, Outlook, Teams, Word)
• Able to type 40 words per minute
• Ability to work with fractions and measurements
• Positive and friendly demeanor toward every customer and colleague
• Strong communication skills (verbal and written)
• Awareness of and interest in the design, and home décor
• An obsession with creating an elevated client experience
• Demonstrated skills in project management
• Self-starter, quick learner, and team player

• $17/hour to start for training
• $18/hour + commission after the four-week training period
• Paid holidays

• First 4 weeks (during training) you will work 7:30 AM to 4:00 PM (Monday-Friday) (PST)
• Our hours of operation are 6:00 AM to 5:30 PM (PST)
• One weekend day is required (either Saturday or Sunday)