Bilingual Retail Sales and Customer Service Associate in Phoenix

Role Responsibilities

• As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service.
• Schedules may include weekends and holidays.
• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Process money transfer transactions and efficiently manage cash register operations.
• Uphold loss prevention protocols, strictly adhering to company policies and store standards.
• Handle money transfer procedures and related services, ensuring accuracy and compliance.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of money transfers to ensure accuracy and transparency.
• Provide timely and accurate updates to customers regarding the status of their orders.
• Conduct outside marketing and community outreach activities to engage customers, generating new business growth opportunities and increasing brand awareness.

• Prior experience in customer service.
• Prior experience handling financial transactions.
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Experience working with Microsoft Office Suite and general computer literacy.
• Self-motivated with the ability to balance transactional responsibilities while supporting business development and marketing efforts during slower business periods.

• 100% IN PERSON – Western Union values in-person collaboration, problem solving, and ideation whenever possible.
• Due to the nature of this role, the expectation is to work from the office full time.

• 5127 W. Indian School Road, Phoenix, Arizona 85031 – Western Union inside of Oportun!

• The 5127 W. Indian School Road, Phoenix, Arizona 85031 location has standard operation hours Monday to Friday, 10:00 AM to 6:30 PM and Saturday and Sunday, 10:00 AM to 4:30 PM.
• Successful applicants will have the flexibility to work any day of the week within regular business hours and schedules will vary.

• short-term incentives
• multiple health insurance options
• accident and life insurance
• access to best-in-class development platforms ()
• Medical
• Dental
• Vision
• Life Insurance
• Tuition Assistance Program
• Student Loan Paydown Program
• Employee Discount Program
• 401K Plan

• Hourly rate is $17.50 per hour.

• For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania:
  Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
• We are passionate about honoring our employee's identity and fostering a feeling of belonging.
• Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
• We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
• The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
• Estimated Job Posting End Date: 08-31-2026.
• This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
• At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger.
  
  Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.