Customer Service Representative - Automation

Customer Service Representative – Automation

The Customer Service Representative – Automation serves as a primary technical expert in support of the Valin Automation product lines. Valin is a distributor of a wide array of technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries.

• Interacts with customers
• Gives information in response to inquiries about accounts, products, and services
• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping

• Talks with customers by phone or in person to ensure the best service possible
• Participates in team meetings to understand and support sales strategy and overall objectives
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure premium customer service
• Make suggestions and recommendations for improvement for better ways to service customers and increase sales

• High school diploma or GED required
• Bachelor’s degree in business, engineering, or related field preferred
• Proficient in MS Applications
• Experience with CRM preferred:
  Dynamics 365 a plus
• Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products.
• Superior interpersonal and customer service skills
• Strong ability to organize and prioritize workload, and to meet deadlines
• Strong problem-solving and multi-tasking skills
• Ability to adapt to changing priorities in a fast-paced environment
• Must have a structured and organized work approach
• Familiarity of Prophet 21 ERP platform a plus

Full-time, hourly, non-exempt Monday - Friday 8:00am - 5:00pm. Predictable work schedule to plan your life around: no weekends or nights for most roles.

The expected pay rate for this position is starting at $24.00 - $28.00 per hour depending on experience.

At Valin, we pride ourselves on providing complex and tailored solutions to meet the unique needs of our customers. Our commitment to excellence and innovation sets us apart in the industry, making us a leader in delivering impactful results. What truly makes us special is our workplace culture. We foster an environment that is collaborative, respectful, and inviting. Here, your voice is heard, your ideas are valued, and your contributions make a real difference.

Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best. Valin defines its value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community. Our commitment to excellence, the embrace of responsibility, and honest accountability establishes our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.

Equal Opportunity Employer/Vet/Disabled

Valin Corporation, a subsidiary of Graybar, is the leading technical solutions provider for the technology, energy, life sciences, natural resources, and transportation industries. For 50 years, Valin has offered personalized order management, on-site field support, comprehensive training, and applied expert engineering services utilizing automation, fluid management, precision measurement, process heating, and filtration products.