Customer Service Representative

This is for the State of Arizona. The job closes 4/3 at 3PM Pacific time, all resumes have to be submitted by then.

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
• Achieve individual and team targets using clear daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Adhere to company policies and compliance requirements in all customer interactions.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.
• Capability to identify upsell/ccross-sell opportunities ethically.
• Strong problem-solving to escalate complex issues with context.
• Participation in ongoing training and career development.
• Collaborative mindset with team sharing best practices.

• On-site work location in Phoenix, AZ — be part of a collaborative team in our local office
• Competitive base salary as the core of your compensation package