Customer Care Advisor

• • Serve as a customer advocate to earn trust and loyalty through service and support
• • Manage relationships with digital-first customers
• • Encourage use and adoption of digital offerings while providing proactive support
• • Ensure customer satisfaction and retention
• • Deliver technical, troubleshooting, and service support via phone, chat, and email
• • De-escalate dissatisfied-customer situations with patient assistance and support
• • Attend and participate in training sessions and team meetings
• • Adapt to change and respond to requests professionally and positively
• • Maintain customer confidence and protect bank operations by keeping information confidential
• • Inform and refer customers for products and services when appropriate
• • Perform outbound customer calls as needed

• Requires High School diploma
• Requires knowledge of Microsoft Office
• Strong organizational skills
• Basic knowledge of web browsers, digital offerings, and products and services
• Have or be able to obtain a Busey account with online/mobile banking
• Strong interpersonal, written, and verbal communication skills
• Ability to analyze and solve problems efficiently and accurately
• Ability to maintain mental concentration and visual attention to detail
• Effective time management
• Desire and willingness to assist customers and resolve issues
• Ability to work independently and in a fast-paced, team environment
• Previous banking experience preferred, but not required

Demonstrates strong customer advocacy and relationship management skills, ensuring customer satisfaction and retention through effective communication and problem-solving. Proficient in digital offerings and maintaining confidentiality while providing technical support.

• Customer Advocacy
• Technical Support
• Organizational Skills
• Interpersonal Communication
• Problem-Solving

• Microsoft Office
• Web Browsers
• Digital Offerings
• Banking Products
• Troubleshooting

• Strong Communication
• Time Management
• Adaptability
• Attention to Detail
• Customer Service

• High School Diploma
• Busey Account

• Customer Satisfaction
• Customer Retention
• Digital Customer Support
• Banking Experience