Client Support Representative

• Answer inbound client calls in a courteous, professional, and timely manner
• Respond to questions about accounts, products, services, and procedures
• Research and resolve issues, escalating complex matters as needed
• Document customer interactions accurately in internal systems
• Review, verify, and process service forms and client requests
• Follow workflows and service-level agreements to meet turnaround expectations
• Contact clients about missing information or required corrections
• Adhere to company policies, regulatory requirements, and data privacy standards
• Participate in ongoing training on products, systems, and procedures
• Collaborate with internal teams to resolve inquiries and improve service delivery
• Identify recurring issues and provide feedback to leadership
• Contribute to a positive, customer-focused team environment

• High School Diploma or equivalent (GED) required
• Minimum 1 year providing customer service, including proven results resolving challenging issues
• Customer-focused mindset
• Attention to detail and accuracy
• Problem-solving and critical-thinking skills
• Time-management and organizational skills
• Motivation to build a career in financial services
• Proficiency with Windows, Microsoft Excel, Word, Outlook, and the Internet
• Ability to communicate effectively verbally with Advisors about service issues
• Ability to read and interpret company policies, operations manuals, Pershing manuals, and technical guides
• Minimum 1 year of brokerage experience preferred
• Completion of the FINRA SIE exam preferred
• FINRA Series 7 preferred
• Bachelor’s degree in business, finance, or a related field preferred
• Experience or exposure to financial services, investment advisory, billing, accounting, customer service, advisor support, client support, operations support, account management, broker-dealer, financial advisor, support representative, customer service representative, or back-office operations

Demonstrates strong customer service skills with a focus on problem-solving and attention to detail. Proficient in using Microsoft Office tools and familiar with financial services operations and compliance standards.

• Customer Service Experience
• Problem-Solving Skills
• Attention to Detail
• Proficiency with Microsoft Excel
• FINRA Series 7

• Customer Service
• Problem-Solving
• Time Management
• Organizational Skills
• Brokerage Experience
• Account Management
• Data Privacy Standards
• Service-Level Agreements
• Documenting Customer Interactions
• Research and Issue Resolution

• Communication Skills
• Customer-Focused Mindset
• Collaboration
• Critical Thinking
• Motivation

• FINRA SIE Exam
• FINRA Series 7

• Financial Services
• Investment Advisory
• Broker-Dealer
• Client Support
• Back-Office Operations
• Advisor Support
• Billing
• Accounting
• Operations Support
• Customer Service Representative

• Windows
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Internet