Veterinary Receptionist ​/ Customer Service

VETERINARY RECEPTIONIST

Job Summary:

Like all team members, the Receptionist plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.

The position requires patience and a pleasant disposition, with attention to detail.

Full-time and Part-time shifts available.

$16.00 - $17.00 per hour

10 hour shift, Monday-Friday. 1-2 Saturdays per month.

Must be willing to work a flexible schedule during weekdays and two Saturdays per month as needed.

We are open from 8:00 am to 6:30 pm Monday – Friday.

Saturday 8:00am – 2:30 pm.

Closed on Sundays.

• 401K with matching
• Health Insurance (+ vision/dental)
• Dental Insurance
• Vision Insurance
• Paid Time Off, including holidays
• Employee Discounts
• Employee Assistance Program
• Uniform reimbursement

• Greet clients with a smile
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments
• Handles text and email communications
• Maintain a clean and welcoming front desk and lobby area
• Documents and maintains client information
• Process payments
• Assist with basic administrative tasks and daily organization
• Participate in the training of new staff members and general team communication

• High school diploma is a requirement.
• Must have at least 1 year of prior experience in customer service or similar role
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.