Customer Service Representative

The duties of the Customer Service Representative are as follows:

• Greeting passengers on arrival at the airport
• Answering any questions passengers might have about their tour (flight)
• Checking in bookings and issuing boarding passes
• Keeping passengers updated on any changes to flight(tour) information
• Directing passengers to the correct gate for their flight
• Weighing and checking in luggage
• Responding in a calm and professional manner to customer complaints
• Auditing Flight manifests for accuracy
• Following security procedures
• Must be able to independently manage customer service resolutions
• Must also have previous experience with customer service resolutions regarding refunds, changes in flight information, flight rescheduling, and be able to work directly with the accounting department.
• Must speak fluent English, other languages is a plus.

• High School Diploma.
• Valid unexpired driver's license or State

• Software Knowledge Requirements:
  Square POS system. (Will train)
• Dropbox. (Will train)
• Adobe Lightroom. (Will train.)

• Must be reliable and have own transportation.
• Must clear a pre-employment drug test.
• Must clear a pre-employment background check.
• This is a 7-day operation and candidates must have open availability.

• Minimum of 18 years of age.
• Must be able to lift up to 50lbs and stand for prolonged periods of time.
• Must have previous experience utilizing Ventrata and 135
  
  ACM systems, and 3CX phone systems.
• Must also have basic cash/credit card handling skills.
• Must be available to work Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays and for various shifts including early morning to late evening shifts.
• Hours of availability must be from 5am to 9pm daily.

• Physical Requirements:
  
  Must be able to withstand all weather conditions.
• Some bending and lifting required for stocking merchandise.
• Must be able to life at least 20lbs.