Customer Service Representative

Job Title:
Customer Service Representative

Location:
Chandler, AZ 85224

Work Type:
Onsite

Contract Duration: 12 months with possible extension

• The Customer Service Representative will provide high quality customer support within a fast paced, high volume call center environment.
• The role will handle account inquiries, account maintenance, online navigation, transaction research, and related customer service needs.
• The representative will accurately authenticate customers, follow established policies and procedures, and proactively identify and elevate potential risks.
• The position requires strong communication skills, computer proficiency, attention to detail, and the ability to navigate multiple systems while maintaining an engaging customer experience.
• Candidates must demonstrate reliability, punctuality, professionalism, and flexibility throughout training and regular operations.

• Provide clear, complete, and accurate responses to customer and internal partner inquiries during each interaction.
• Handle balance inquiries, account maintenance requests, online navigation and maintenance, and transaction research.
• Navigate multiple applications and systems to research account information, policies, procedures, products, and services.
• Accurately authenticate customers and protect confidential and sensitive information in accordance with established procedures.
• Identify potential risks and elevate issues appropriately while maintaining compliance with applicable policies and procedures.
• Resolve customer concerns effectively and professionally while de escalating difficult situations and preventing customer dissatisfaction.
• Maintain accurate notes and information while actively engaging with customers during high volume calls.
• Participate fully in required onsite training and maintain consistent attendance and punctuality.

• At least 2 years of customer service experience.
• Strong computer literacy and proficiency with MS Outlook, Word, and PowerPoint.
• Ability to navigate multiple screens and systems while accurately entering information.
• Strong verbal and written communication skills with excellent grammar.
• Ability to work effectively under pressure in a fast paced, high volume call center environment.
• Strong problem solving, customer service, and conflict resolution skills.
• Ability to handle confidential and sensitive information responsibly.
• Strong attendance and punctuality are required.
• Ability to work the assigned overnight schedule after completion of training.

• Experience working in financial services or banking environments.
• Experience supporting account maintenance and transaction research.
• Experience working with multiple customer service applications and systems.
• Demonstrated ability to embrace coaching and continuously improve performance.
• Strong self motivation and a positive professional attitude.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - As Applicable)