Customer Service Representative; Level III

Customer Service Representative (Level III)

Our client, a Banking company, is looking for a Customer Service Representative (Level III) for their Chandler, AZ location.

• Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans.
• Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

• Requirement of 2 or more years of customer service experience and below skills.
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a requirement
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating
• Customer service skills required

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities