Customer Success Manager

Location: Hybrid (Chandler, AZ)
Reports to: Executive Director of Customer Success & Support Operations
Employment Type: Exempt/Full-Time

Strong Mind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At Strong Mind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

You’ll be part of our Customer Success team
, working closely with partner schools and internal teams including Support, Product, Sales, and other cross-functional partners.

Our Customer Success team is responsible for building strong relationships with our school partners, understanding their goals and challenges, helping them get value from their Strong Mind partnership, and making sure their needs and feedback are heard across the organization.

This is a relationship-driven, collaborative team where you’ll have the opportunity to solve problems, support educators, influence internal teams, and help improve the experience of the schools and students we serve.

As a Customer Success Manager, you’ll be the primary relationship owner for a portfolio of Strong Mind partner schools. You’ll get to know your partners, understand what matters to them, help solve problems, and make sure they are getting value from their partnership with Strong Mind.

You’ll help educators and school leaders navigate challenges, understand