Student Services Specialist Sr

Student Services Specialist Sr

Job

Location:

Chandler-Gilbert Comm College
Full/Part Time:
Full Time
Regular/Temporary:
Regular

Hiring Salary Range: $20.61 - $26.80 hourly, DOE

Grade: 111

Work Schedule:

Fall/Spring - Mondays 9am-6pm;
Tue-Fri 8am-5pm
Summer - Mon-Thu 7am-6pm;
Fri Off
May be required to work evenings and weekends.

Work Calendar: 12 Months

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension
  , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Provides academic advisement to new and continuing students either in-person or virtually with high levels of accuracy and customer service. Advises assigned cohorts of students and applies comprehensive case management and outreach strategies for students in a particular field of interest. Works in coordination with FOI Academic Advising Analyst(s) and a student support CARE team. Provides academic advisement to cohort and non-cohort students regarding program and degree requirements, academic progress, university transfer, and graduation eligibility.

Evaluates unofficial transcript for academic planning and course approvals and creates personalized academic plans. Implements strong problem-solving and troubleshooting skills to resolve more complex student services concerns requiring extensive knowledge of academic advising and student services regulations and policies. May evaluate program admissions eligibility. May coordinate office workflow and provide training to other staff members.

• Provide comprehensive academic and career planning to credential‑seeking students with a high level of accuracy, professionalism, and customer service.
• Advise students individually and in group settings through scheduled appointments, drop‑in services, and virtual and in‑person modalities.
• Assist students with career exploration, program selection, and development of multi‑semester academic plans aligned with transfer goals, degree completion, or career pathways.
• Interpret college policies, procedures, catalog requirements, academic regulations, and transfer information to support informed student decision‑making.
• Maintain accurate, thorough, and timely advising notes and student records in accordance with institutional standards and FERPA guidelines.

• Serve as the primary advising contact for an assigned student caseload; monitor enrollment, academic progress, retention indicators, and completion milestones.
• Provide proactive outreach, enrollment nudges, and just‑in‑time advising interventions in coordination with Field of Interest (FOI) Advising Analysts and student success partners.
• Analyze student data to identify risk factors and implement strategies that support persistence and academic success.
• Resolve escalated or complex student situations requiring advanced problem solving, policy interpretation, and cross‑department coordination.
• Perform advanced student records functions including program plan changes, degree audits, graduation reviews, and course applicability and eligibility for financial aid consideration.

• Collaborate with faculty, Enrollment Services, Financial Aid, Career Services,…