Learning Consultant

Job Responsibilities and Requirements

KEY RESPONSIBILITIES

• other duties as assigned

The Learning Consultant will be accountable for leading and facilitating the successful completion of learning and development for new hires, existing team members, and other organizational stakeholders. Primary support will be presenting, creating, and implementing new hire training, job enrichment training and targeted refresher training. Duties may include, but are not limited to, instructor‑led training in a one‑on‑one or group setting, facilitating on‑the‑job training, coaching, mentoring, and technical training, as well as all required and targeted training initiatives in a classroom and/or virtual setting.

The Learning Consultant will work closely with the entire leadership team to identify areas for improvement. Examples include identifying training needs, optimizing Knowledge Management, enhancing processes, optimizing feedback loops, and developing curriculum. The Learning Consultant will have the authority to make independent decisions on what goes into training courses and curriculum.

Duties and Responsibilities:

Instructor Led Training Design, develop and deliver training via traditional and virtual classroom methods, including one‑on‑one sessions, job aids, learning technologies, participant/instructor guides and/or any combination thereof. Evaluate training effectiveness and make modifications as appropriate. Maintain knowledge of changes to products, task handling procedures, systems, and processes. Continuously looks for ways to enhance technical instructional delivery and presentations skills and effectiveness.

Collaborate with management and team to monitor and create action plans based on training results. Schedule/coordinate training classes in partnership with management team. Collaborate with team on projects and other assignments as needed.

Act as a Subject Matter Expert, Work Buddy and resource, guide, and advisor for new hires and existing team members. Present information in a comprehensive manner and utilize a variety of methods to facilitate learning. Maintain subject matter expertise by conferring with business partners to gain knowledge of work situations requiring further training, understand changes in policies, procedures, regulations, business initiatives, and technologies.

Provide 1:1 coaching to learners and mentees as needed.

Collaborate with team members across department to develop, review and/or deliver process documents and process change information. Develop, administer, and analyze questionnaires, surveys, practice exercises, and pre/post-assessments to assess the effectiveness of the training programs. Ensures the quality and consistency of course content. Regular, predictable attendance is required. Depending on a team member’s location, onsite attendance may be required during training sessions over and above the company’s current hybrid schedule.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.

• or equivalent experience gained from any combination of formal education, on‑the‑job training, and/or work and life experience

Required Knowledge, Skills, Abilities and/or Related

Experience:

Bachelor's Degree or equivalent insurance related experience preferred. Minimum three (3) years of relevant industry experience based on departmental placement (see below). Claims:
Disability claim or insurance industry experience;
Short‑Term Disability (STD) or Long‑Term Disability (LTD) experience preferred. Minimum three (3) years running training sessions and developing learning programs preferred. Proven ability to manage different learning styles and interact with a diverse population. Ability to communicate clearly and effectively with various forms of communication. Excellent presentation skills. Understands different learning…